FAQ

Colorfulworld: FAQS

Shipping Information

Do you ship to Puerto Rico and APO/FPO addresses?

Currently, we do not ship to Puerto Rico or APO/FPO addresses. Stay updated for future service availability.

 

How will I know if my order has shipped?

You’ll receive a Shipment Confirmation email with tracking details. You can also track your order online by clicking here.

Orders may be shipped separately, and items may not arrive on the same day. No additional shipping fees will be charged.

If an item is out of stock or backordered, we’ll notify you and provide an estimated ship date.

 

Can I ship to multiple addresses?

Currently, we only ship to the address specified in your order. For multiple addresses, place separate orders.

 

Why is my order shipping in multiple packages?

We source products from various global partners. Orders fulfilled from multiple locations may ship separately at no additional cost. Once shipped, you’ll receive a Shipment Confirmation email with a tracking number. Please note that items ordered together may not ship on the same day.

 

Why is my item on backorder?

Occasionally, an item on colorfulworldelephantlight.com may not yet be available at our distribution center or may be so popular that it’s out of stock. You can still order a backordered item to reserve your preferred color and size, but it will be shipped once it becomes available. The expected ship date will be shown when you add the item to your shopping bag.

Please note: Backorder ship dates may change, and we’ll notify you via email if there are any updates.

 

How do I track my order?

We’ll email you when your items ship or if there are any updates on your order status.

If you have an account on colorfulworldelephantlight.com, log in to view your orders and tracking updates.

If you don’t have an account, simply find your order number and visit this tracking link to track your order.

 

Can I cancel my order?

For select orders, changes can be made within 60 minutes of order placement. After this time, orders cannot be modified or canceled. If you wish to cancel within 60 minutes, please contact us via live chat, email, or the contact form to check if it’s possible. If cancellation isn’t available, you can return eligible items for a refund according to our return policy.

 

What should I do if my item or package is missing?

Check your order status, and if it’s still missing after 24 hours, contact us with your order number and missing item/package details.

 

How much will it cost to ship my order?

Shipping costs range from $7 to $25 based on your order total. Colorfulworld Members enjoy free shipping on orders over $50. For more details, please refer to our pricing chart.

Currently, we do not offer expedited or overnight shipping, but we will notify you once these options become available.

 

What if my order has shipped but hasn’t arrived yet?

Check the tracking information for updates on your package. If there are no new updates after 7 days for economy shipping, or if your standard shipping has missed the expected delivery date, please contact us.

If your package is marked as delivered but you haven’t received it, check surrounding areas and allow two business days for potential delays. Sometimes packages are marked "delivered" before the actual delivery.

If you still haven’t received your item, contact us via live chat or email with your order details, and we’ll assist you.

Note: All product-related issues, such as missing or damaged items, must be reported within 30 days of the shipping date.

 

 

Returns & Exchanges

What is Colorfulworld's return policy?

You can return unworn, unwashed, and undamaged items with original tags within 30 days of delivery for a full refund to your original payment method. You’ll receive an email confirmation once your return is processed.

For defective or poor-quality items, we can accept returns after 30 days. You’ll need to send us photo proof via email or the contact form.

● Some items cannot be returned:Made-to-order furniture

● Sale items with extra discounts

● Items priced at $0.95

● Altered items

Important: You’re responsible for providing your own shipping label since we no longer provide return labels. Shipping fees may be deducted from your refund for most returns (unless the issue is caused by us, like poor quality, missing, or incorrect items). Refunds will be issued to your original payment method.

All returns are inspected, and items that don’t meet our return criteria won’t be refunded.

We handle returns on a case-by-case basis and strive to resolve any issues fairly. If you need help, please contact us.

 

What about returns for purchases at Colorfulworld?

To initiate a return, simply visit this link and follow the instructions.

Ship your item(s) using the shipping carrier of your choice. Please send them to the address below, and include a copy of your receipt in the return package:

Attn: Colorfulworld Returns

[Your Box Number] [City, State, Zip Code]

Also, please send us the tracking number of your return item(s) by email so we can track your return progress.

 

Can I cancel & exchange my order before it ships?

You can cancel your order within 60 minutes of placing it through your order details. If successful, your payment will not be charged. After 60 minutes, cancellations are no longer possible, but you can return eligible items after they are delivered.

Returns: Items must be returned within 30 days of delivery, unworn, unwashed, and in their original condition with tags attached.

Final Sale Items: Some items, like made-to-order furniture, sale items with extra discounts, and items priced at $0.95, are final sale and cannot be returned.

Exchanges: We do not offer exchanges.

 

Can I include multiple returns in the same package?

Yes, you can return multiple items together. Just include the return packing slips for each order. If you're returning items from multiple orders, please allow an extra week for processing.

For quicker refunds, make sure the return label and packing slips match the items, or consider returning orders separately.

 

How long does it take to receive my refund?

Transit time for returns back to our warehouse may take up to 7 business days. You’ll receive an email once your return has been received and processed.

After processing, please allow up to 2 weeks for your refund to appear on your bank account, depending on your financial institution.

Refunds will be issued in the same form that the order was placed.

 

Is there a return fee?

We do not charge a restocking fee. However, since we source products from multiple warehouses globally, we cover most international shipping fees. For non-quality-related returns, a shipping fee (based on your chosen shipping method) will be deducted from your refund.

Shipping fees do not apply if the return is due to poor quality, missing items, wrong items shipped, or damage caused by us.

 

Can I change my shipping address or payment method after my order is placed?

Once your order is placed, we cannot change the shipping address or payment method. However, you have up to 60 minutes after placing the order to cancel it. If you miss this window, you can return eligible items according to our return policy. To cancel, please contact us within 60 minutes via chat, the contact form, or email.

 

Do you take everything back?

We strive to take care of our customers, but there may be cases where we cannot accommodate a return, especially if the item doesn’t meet our return criteria. We’ll always aim to provide fair and reasonable solutions.

 

Do I need a receipt from my purchase?

Yes, having your receipt or order number helps us locate your purchase quickly. If you don't have the receipt, we can usually find the purchase using other details, but you may need to provide additional information.

Please note: We cannot process refunds without a valid record of sale in our online store purchase history.

 

Is there a time limit? What if the item is worn?

We are committed to providing excellent service and resolving any issues fairly. We kindly ask for the same consideration from our customers. Returns are accepted within 30 days of delivery for unworn, unwashed items. For defective or poor-quality products, returns are allowed after 30 days. In some cases, we may not accept returns, so please review our return policy for specific guidelines.

 

What do you mean by Quality Guaranteed?

Our products are crafted with high-quality materials and expert craftsmanship, designed to stand the test of time. While every product has a natural lifetime, if a product doesn’t hold up (excluding laundry accidents), we’ll fix or replace it for you. For more information or assistance, feel free to contact us.

 

 

Ordering & Payments

What is a pre-order?

A pre-order is an order placed for an item that we do not yet have in stock. These orders will be shipped as soon as the inventory becomes available. Please note that we do not accept Affirm for pre-orders. While you may see a pending transaction for the amount of your pre-order item(s), you will not be charged until the item(s) ships.

 

Why does the item I received look different from the website?

Due to variations in computer monitors, the colors you see on your screen may differ slightly from the actual product. Additionally, some of our products are crafted with unique, custom patterns, making each piece one-of-a-kind. This means your item may not look exactly like the one pictured online, but it reflects its individual craftsmanship.

 

What should I do if I have a quality issue with my item?

We’d love to hear more about the issue with your product. Please contact our team via live chat, contact form or email us with detailed information, and our team members will assist you.

 

What payment methods do you accept?

We accept the following payment methods:

Visa

MasterCard

American Express

Shop Pay

Google Pay

China Union Pay

PayPal

Apple Pay

You can store multiple credit cards on your account for easy use during checkout. The available payment options may vary depending on the items in your shopping bag.

 

Can I use multiple payment methods for one order?

Currently, we only accept one payment method per order. If you wish to use another payment method, please complete the order with one method and place a new order separately.

Is my payment information secure?

Yes, we take your payment security seriously. We use Shopify Payments, which complies with the highest security standards, including PCI DSS. All transactions are encrypted, and we utilize advanced fraud prevention tools to protect your payment details.

Why was my payment declined?

If your payment was declined, it could be due to:

1. Incorrect billing information

2. Expired credit card

3. Insufficient funds

Please double-check your details and ensure the information matches what's on file with your financial institution. If you continue to experience issues, contact your bank for more assistance.

Can I change my payment method after placing an order?

Once an order is placed and payment is authorized, you cannot change the payment method. If you need assistance, please contact our customer service team for further support.

 

Do you offer installment or financing options?

Currently, we do not offer installment or financing options. However, you can securely store your payment details for faster future purchases via Shop Pay.

Are there any extra fees for using certain payment methods?

No, we do not charge extra fees for using any of the accepted payment methods. You will only be charged for the items in your order, along with applicable shipping and taxes.

 

When will I be charged for my order?

Your payment is authorized when you place an order, but you will only be charged when your order (or part of it) has shipped. We will only charge you for the items that are shipped, along with any applicable shipping and tax fees.

 

Do you charge sales tax on orders?

At Colorfulworld, we currently do not charge sales tax on orders shipped to the U.S. However, depending on your shipping address, local sales tax may apply. It is the customer’s responsibility to comply with any applicable state and local tax regulations.

 

How do I cancel or refund a payment?

To cancel an order or request a refund, please contact our customer service team. If your payment has been authorized but not yet charged, we will cancel the authorization. If the charge has been processed, we will issue a refund based on our refund policy.

How do I use a promo code or discount during checkout?

To use a promo code, simply enter the code in the designated field at checkout. The discount will be applied to your order, and you will see the updated price before finalizing your payment.

What if I need to report sales tax on my order?

If sales tax is not collected on your order, it is your responsibility to report the purchase and pay the required use tax directly to the appropriate state or local authorities, unless exempt by law.

Can I store my payment information for future purchases?

Yes, you can safely store your credit card details on your account for quicker future purchases. Only the last four digits of your card will be visible to you, ensuring your full card details remain secure. You can also choose not to save your card details by unchecking the box during checkout.

Do you accept checks or money orders?

No, Colorfulworld.com does not accept personal checks or money orders for online orders.

 

How does your Fraud Protection Program affect my order?

We screen all orders for fraud or unauthorized activity to protect our customers. If we detect any issues, we may reject the order, cancel your account, or contact you for verification. These measures help ensure both customer and store security.

 

What is your privacy policy?

We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification, or internal marketing purposes only.