FAQ

How much will it cost to ship my order?

Colorfulworld members enjoy free shipping on all orders. Other U.S. customers receive free shipping on orders over $50. Shipping costs for smaller orders vary based on the order total and can range from $6 to $25. For express and overnight delivery, the costs are $15 and $25, respectively. For more details, please refer to our pricing chart.

When can I expect my order to ship?

At checkout, you’ll be provided with an estimated delivery date, which will also be noted in your Order Confirmation email. This estimate includes processing time as well as extra time to account for weekends and national holidays. Express or overnight orders placed after 1 PM typically ship the next business day.

Orders may be split into multiple shipments, and items ordered together may not be shipped on the same day. You will not be charged any additional shipping fees for split shipments.

Occasionally, items may be out of stock or backordered. You will be alerted in both instances. If an item is backordered, we will provide an approximate shipment date.

Can I cancel or modify my order before it ships?

You have up to 60 minutes to make changes to an order. After this timeframe, orders cannot be modified or canceled. If you request changes within 60 minutes of placing your order, please contact us via chat or phone to check if the option is available. If we cannot process a cancellation, you may return any eligible items for a refund according to our return policy.

Why is my order shipping in multiple packages?

To better serve our customers, we source inventory from partnered manufacturers across various international locations. To get your items to you as quickly as possible, we may ship different items from different locations, such as our multiple distribution centers. As a result, your order may arrive in multiple packages.

How will I know when my order has shipped?

You will receive an email notification confirming shipment. Please be sure to check your spam folder. Items are only charged to your selected method of payment once they have shipped.

What if my order has shipped but has not arrived?

First, please check the tracking information for the latest updates on your package’s location. If there have been no new updates after 7 days for standard shipping, or if your expedited shipping has missed the expected delivery date, please contact us.

If your package is marked as delivered but you haven’t received it, check the surrounding areas and allow two business days from the "delivery date" in case the carrier is running behind. Occasionally, packages are scanned and marked as "delivered" before they actually arrive.

If you still haven’t received the item after following these steps, our team is here to help. Reach out to us via live chat with your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.

Please note: All product-related issues, such as missing or damaged items, must be reported within 30 days of the shipping date.

What does it mean if an item is backordered?

If an item is on backorder, an availability date will be shown on the product page and at checkout. You will be contacted via email regarding any changes to the status of backordered items in your order. You will not be charged for backordered items until they ship.If a backordered item is part of your order, you may cancel it until processing begins.

If an item is canceled from your order for any reason, you will be notified via email, and your method of payment will not be charged for the canceled item.

Returns & Exchanges

What is Colorfulworld's return policy?

Colorfulworld gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online for a full refund or exchange within 30 days of the original purchase. Returns must be received and processed within 30 days to receive a refund to the original form of payment. You will receive an email confirmation when your return is complete. Returns will only be accepted with the original tags and protective liners intact. Beauty products must be returned in new or gently used condition. Refunds will be made to the original payment method unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All monogrammed, personalized, and final sale items cannot be returned or exchanged. Please note that all items that have been altered are final sale.

How long does it take to receive my refund?

Once you receive your email indicating your return has been processed, you can expect to receive your refund within 3-5 business days.