Payments & Taxes


Colorfulworld Payments & Taxes

Online Accepted Payment Methods

Colorfulworld.com accepts the following payment methods: Visa, MasterCard, American Express, Shop Pay, Google Pay, China Union Pay, PayPal, and Apple Pay. You can store multiple credit cards for future purchases. During checkout, you can add, edit, or delete payment information and select one card for your order. Payment options may vary based on your shopping cart.

Credit Card:

We accept Visa, MasterCard, China Union Pay, and American Express.

PayPal:

When selecting PayPal at checkout, you will be directed to the PayPal site to complete your purchase. You will then return to Colorfulworld once the payment is confirmed.

Apple Pay:

To use Apple Pay, ensure you are logged into your Apple ID. Enter billing, shipping, and contact details if necessary to confirm your payment.

Google Pay:

At checkout, select Google Pay, sign in to your Google account, and confirm your payment details for secure purchase. You will return to Colorfulworld once payment is confirmed.

Shop Pay:

Sign in to your Shop Pay account at checkout to complete your payment securely. You can also create a Shop Pay account during checkout. Your saved payment details will allow for faster future purchases, and you'll receive a tracking number and shipping confirmation once your order is processed.

 

Payment Authorization & Charges

Your billing information must be exactly as it appears on your financial statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.

Contact your financial institution if you need the exact billing address associated with your credit or debit card.

If your payment method was declined, you may have entered your information incorrectly or there may be other issues with the card like a passed expiration date or insufficient funds. Please try a new payment method and contact your financial institution for more information if you continue to experience difficulties with your payment.

When you place an order on Colorfulworld.com, your credit or debit card is initially authorized (not charged) to ensure funds for the order are available. This authorization hold (not charge) will occur every 7 business days until your order ships. You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.

If an order attempt is unsuccessful or if the order is cancelled, Colorfulworld immediately reverses electronically the pending authorization. The financial institution may take 5-7 business days to remove any pending authorizations. Policies differ from bank to bank. Call your financial institution for more details.

Multiple failed order attempts will result in multiple pending authorizations. Your payment method will only be charged when a successful order is shipped.

 

Checks & Money Orders

We do not accept personal checks or money orders for online orders.

 

Fraud Protection Program

As part of our order processing procedures, we screen all orders for fraud or other unauthorized or illegal activity. We reserve the right to refuse to process an order if we suspect fraud, unauthorized or illegal activity, or if the order violates Colorfulworld’s published policies. In such cases, we may reject your order, or our Customer Service team may contact you via the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. These measures are taken to protect both our customers and our business from fraud and other unauthorized or illegal activity.

 

Payment security

At Colorfulworld, we take the security of your payment information very seriously. We use Shopify Payments, which is fully compliant with PCI DSS (Payment Card Industry Data Security Standard). This ensures that your payment details are protected by the highest level of security available.

In addition to PCI compliance, Shopify employs advanced encryption, fraud prevention tools, and secure transaction processing to protect both our customers and us during every transaction. Whether you're using credit cards, PayPal, Apple Pay, or other payment methods, we are committed to keeping your payment information safe and secure.

Shopify also integrates with other payment processors that may offer additional security features depending on the payment method you choose. Rest assured, your sensitive payment details are always handled with the utmost care and protection.

 

Saved Card Details

To make shopping quicker in future, you have the option to safely store your credit card details.

Your full card details will never be displayed, only the last four digits so that you know which card you’re using.

You can choose not to save your card details by unchecking the box on the payment page. If you change or add a new address, you’ll need to re-enter your card details.

 

Taxes and Duites

At Colorfulworld, we do not currently charge sales tax on orders shipped to the U.S. However, customers may be subject to local sales tax based on their shipping address. It is the customer’s responsibility to comply with any applicable state and local tax regulations.

If sales tax is not collected by Colorfulworld on a transaction, it is the customer’s responsibility to report any purchases of tangible personal property that are not taxed and pay the required use tax, unless exempt under applicable state law.

 


PAYMENTS & TAXES FAQs

1. What payment methods do you accept?

We accept the following payment methods:

Visa

MasterCard

American Express

Shop Pay

Google Pay

China Union Pay

PayPal

Apple Pay

You can store multiple credit cards on your account for easy use during checkout. The available payment options may vary depending on the items in your shopping bag.

 

2. Can I use multiple payment methods for one order?

Currently, we only accept one payment method per order. If you wish to use another payment method, please complete the order with one method and place a new order separately.


3. Is my payment information secure?

Yes, we take your payment security seriously. We use Shopify Payments, which complies with the highest security standards, including PCI DSS. All transactions are encrypted, and we utilize advanced fraud prevention tools to protect your payment details.


4. Why was my payment declined?

If your payment was declined, it could be due to:

1. Incorrect billing information

2. Expired credit card

3. Insufficient funds

Please double-check your details and ensure the information matches what's on file with your financial institution. If you continue to experience issues, contact your bank for more assistance.


5. Can I change my payment method after placing an order?

Once an order is placed and payment is authorized, you cannot change the payment method. If you need assistance, please contact our customer service team for further support.

 

6. Do you offer installment or financing options?

Currently, we do not offer installment or financing options. However, you can securely store your payment details for faster future purchases via Shop Pay.


7. Are there any extra fees for using certain payment methods?

No, we do not charge extra fees for using any of the accepted payment methods. You will only be charged for the items in your order, along with applicable shipping and taxes.

 

8. When will I be charged for my order?

Your payment is authorized when you place an order, but you will only be charged when your order (or part of it) has shipped. We will only charge you for the items that are shipped, along with any applicable shipping and tax fees.

 

9. Do you charge sales tax on orders?

At Colorfulworld, we currently do not charge sales tax on orders shipped to the U.S. However, depending on your shipping address, local sales tax may apply. It is the customer’s responsibility to comply with any applicable state and local tax regulations.

 

10. How do I cancel or refund a payment?

To cancel an order or request a refund, please contact our customer service team. If your payment has been authorized but not yet charged, we will cancel the authorization. If the charge has been processed, we will issue a refund based on our refund policy.


11. How do I use a promo code or discount during checkout?

To use a promo code, simply enter the code in the designated field at checkout. The discount will be applied to your order, and you will see the updated price before finalizing your payment.


12. What if I need to report sales tax on my order?

If sales tax is not collected on your order, it is your responsibility to report the purchase and pay the required use tax directly to the appropriate state or local authorities, unless exempt by law.


13. Can I store my payment information for future purchases?

Yes, you can safely store your credit card details on your account for quicker future purchases. Only the last four digits of your card will be visible to you, ensuring your full card details remain secure. You can also choose not to save your card details by unchecking the box during checkout.


14. Do you accept checks or money orders?

No, Colorfulworld.com does not accept personal checks or money orders for online orders.

 

15. How does your Fraud Protection Program affect my order?

We screen all orders for fraud or unauthorized activity to protect our customers. If we detect any issues, we may reject the order, cancel your account, or contact you for verification. These measures help ensure both customer and store security.

 

Company Information

📌 Company Name: ColorfulWorld

📧 Email: welcome@colorfulworldelephantlight.com

📘 Facebook: Visit our Facebook page

📋 Contact Form: Click here to reach us

📍 Address: Room 9042, 9th Floor, Block B, China-America Center, 15-17 Hing Yip Street, Kwun Tong, Hong Kong