Start A Return Or Exchange

Colorfulworld Return & Refund Policy

(Applies to the United States only)

Our Return Policy

At Colorfulworld, we understand that sometimes you may change your mind, and we want to ensure a seamless return process. We are committed to customer satisfaction and handle returns on a case-by-case basis. Our goal is to ensure that you are happy with your purchase. We gladly accept returns of unworn, unwashed, undamaged, or defective merchandise purchased online for a full refund within 30 days of the original purchase.

To qualify for a refund, the return must be received and processed within 30 days of purchase. Refunds will be issued to the original form of payment. You will receive an email confirmation once your return is processed. Please note that items that have been altered or are personalized (such as monogrammed or custom-made products) are final sale and cannot be returned or exchanged.

Return Process

We no longer provide return labels for orders. Please use your own shipping label and choose a carrier of your preference. Ensure that the item is properly packaged and labeled. Items returned with incorrect labels or that do not meet our return criteria will not be refunded or returned.

 

Mail Returns

To return an eligible item by mail, please visit this link to initiate the return process. After creating your return request, you will receive an email confirmation. Print your own return label, pack the item securely in its original or similar packaging, and ship it back to us.

Please note that shipping fees will be deducted from your refund for most mailed returns (excluding poor-quality items, missing items, or shipping errors on our part).

Return Address:

Attn: Colorfulworld Returns

[Your Box Number] [City, State, Zip Code]

Please allow up to two weeks for the return to be processed.

 

Return Policy Highlights

• Returns are accepted within 30 days of delivery for a refund to the original payment method (for online purchases).
• For poor-quality products or issues caused by our error, returns are accepted after 30 days from the delivery date and will be refunded to the original payment method.
• Refunds will only be issued to the original payment method (card payments).
• Items must be unworn, unwashed, and in their original condition with tags attached. Shoes must be in their original box.
• Proof of purchase is required, and all products are subject to inspection. For poor-quality items, please email photos for verification.
• We do not charge a restocking fee.
• Shipping fees will be deducted from refunds for most returns (excluding issues caused by us, such as poor quality or incorrect items).
• Some items are final sale and cannot be returned or exchanged, including made-to-order furniture, sale items with extra discounts, and items priced at $0.95.
• Please note: We no longer provide return shipping labels; you are responsible for providing your own.

 

Terms and Conditions

All returns are processed on a case-by-case basis at Colorfulworld’s discretion, including verifying whether items are unworn and unwashed to ensure a positive experience for our customers. We reserve the right to reject future returns or transactions if this policy is abused, including excessive or unreasonable returns.

If we process a refund beyond 30 days or without proof of purchase, the refund may be issued as Colorfulworld store credit or in accordance with applicable local laws.

In certain cases, we may request additional information, including personal details, for verification purposes. For more information on how we collect, use, and share personal data, please refer to our privacy policy.

 

Returning & Exchanging Online Orders

To return items purchased on Colorfulworldelephantlight.com, please follow these steps:

1. Find Your Order Number

•  Visit this link.
• Enter your order number and the email or phone number registered with your CW account.
• Select the order you want to return and click “View Details.”
• Click the “Create a Return” button, complete the return form, and click “Done.”
• Once complete, you’re ready to start the return process.

For guest orders: If you don't have a CW account, find your order by visiting this link.

2. Print Your Own Return Label

• After creating your return request, you will receive a confirmation email from Colorfulworldelephantlight.com.
• Print your own return label and package your items in the original or similar packaging.
• Attach your own return label to the package. Please note, you will need to provide your own return label as we no longer provide them.

3. Prepare Your Return Package

• Pack the items securely in their original or similar packaging, and tape the package closed.
• Remove or cover the original shipping label on the box.
• Attach the printed return label to the package.

4. Mail Your Return

• Ship the package to the following address:

          Attn: Colorfulworld Returns

          [Your Box Number] [City, State, Zip Code]

• Use the carrier of your choice.
• Important: Ensure that the return package is trackable and insured. Please include a copy of your order confirmation, packing list, or receipt in the return package.

5. Return Processing Time

• Returns may take up to 7 business days to reach our warehouse.
• Once we receive your return, you will receive an email notification confirming its processing.
• Refunds will be issued to the original payment method and may take up to 2 weeks to appear in your account, depending on your financial institution.

6. Shipping Fees & Refunds

• A shipping fee, based on the method you choose, will be deducted from your refund for most mailed returns.
• Exceptions include returns due to poor quality, missing items, wrong items shipped, or damage caused by us.
• Refunds will be issued in the same form of payment used for the original order.

Please note: We are not responsible for items not purchased from Colorfulworld returned to us by mistake.

7. Return Tracking

• For faster processing, please provide the tracking number of your return to our customer service email. This will help us track your return and expedite the refund process.

Important Notes:

• We do not accept COD returns.
• Colorfulworld is not responsible for lost or stolen returns while in transit.

 

Cancellations & Exchanges

We understand that sometimes you may change your mind after placing an order. Here’s how we handle cancellations and exchanges:

1. Order Cancellations

• You have up to 60 minutes from the time of purchase to cancel your order directly through your order details.
• After 60 minutes, cancellations are no longer possible. However, you can still return eligible items according to our return policy once they arrive.

2. Exchanges

• Currently, we do not offer exchange services.
• If you’ve purchased an item by mistake or no longer wish to keep it, you can return it, as long as the item is unworn, unwashed, and in its original condition with all tags attached.

3. Return Policy

• Returns must be made within 30 days of delivery for a refund to your original payment method.
• Some items are final sale and cannot be returned, including:                         

• Made-to-order furniture   

• Sale items with an additional discount                                                           

• Items priced at $0.95

We aim to make the return process as easy as possible. If you need any assistance or have questions, don’t hesitate to contact us!

 

Order Issues: Damaged, Defective, or Incorrect Items

If you have an issue with your order, we’re here to help! We offer easy returns and exchanges to make things right. To report a problem, please visit your return page. If you need further assistance, don’t hesitate to reach out to us through our contact page. Please note that any product-related issues, such as missing, damaged, or incorrect items, must be reported within 30 days of the shipping date to ensure a smooth resolution.

 

Responsibility for Damages and Costs

Colorfulworld takes full responsibility for any errors or damages caused by us. If a return is necessary due to poor quality, missing, or incorrect items, we will cover the return shipping costs. However, if the issue is caused by customer error, the customer will be responsible for return shipping costs and any applicable exchange fees. To qualify for a refund or exchange, items must be returned in their original, unworn, and unwashed condition, with all tags attached, and within the specified return window.

Please ensure that all returned items comply with our return policy guidelines to ensure a smooth and efficient resolution.

 

Our Quality Promise

At Colorfulworld, quality isn’t just a standard—it’s a commitment. We take great pride in creating products that are designed with care, crafted with precision, and built to last. From our team to our website and every product we offer, quality is embedded in everything we do. We understand how important it is to have products that not only meet but exceed your expectations. If your purchase doesn’t meet those standards, or if it’s not performing as you hoped, we’re here to make things right. Your satisfaction is our top priority, and we’re always here to support you. Reach out to us anytime, and we’ll ensure your experience with Colorfulworld is one to remember.

FAQs

What is Colorfulworld's return policy?

You can return unworn, unwashed, and undamaged items with original tags within 30 days of delivery for a full refund to your original payment method. You’ll receive an email confirmation once your return is processed.

For defective or poor-quality items, we can accept returns after 30 days. You’ll need to send us photo proof via email or the contact form.

• Some items cannot be returned:Made-to-order furniture
• Sale items with extra discounts
• Items priced at $0.95
• Altered items

Important: You’re responsible for providing your own shipping label since we no longer provide return labels. Shipping fees may be deducted from your refund for most returns (unless the issue is caused by us, like poor quality, missing, or incorrect items). Refunds will be issued to your original payment method.

All returns are inspected, and items that don’t meet our return criteria won’t be refunded.

We handle returns on a case-by-case basis and strive to resolve any issues fairly. If you need help, please contact us.

 

What about returns for purchases at Colorfulworld?

To initiate a return, simply visit this link and follow the instructions.

Ship your item(s) using the shipping carrier of your choice. Please send them to the address below, and include a copy of your receipt in the return package:

Attn: Colorfulworld Returns

[Your Box Number] [City, State, Zip Code]

Also, please send us the tracking number of your return item(s) by email so we can track your return progress.

 

Can I cancel & exchange my order before it ships?

You can cancel your order within 60 minutes of placing it through your order details. If successful, your payment will not be charged. After 60 minutes, cancellations are no longer possible, but you can return eligible items after they are delivered.

Returns: Items must be returned within 30 days of delivery, unworn, unwashed, and in their original condition with tags attached.

Final Sale Items: Some items, like made-to-order furniture, sale items with extra discounts, and items priced at $0.95, are final sale and cannot be returned.

Exchanges: We do not offer exchanges.

 

Can I include multiple returns in the same package?

Yes, you can return multiple items together. Just include the return packing slips for each order. If you're returning items from multiple orders, please allow an extra week for processing.

For quicker refunds, make sure the return label and packing slips match the items, or consider returning orders separately.

 

How long does it take to receive my refund?

Transit time for returns back to our warehouse may take up to 7 business days. You’ll receive an email once your return has been received and processed.

After processing, please allow up to 2 weeks for your refund to appear on your bank account, depending on your financial institution.

Refunds will be issued in the same form that the order was placed.

 

Is there a return fee?

We do not charge a restocking fee. However, since we source products from multiple warehouses globally, we cover most international shipping fees. For non-quality-related returns, a shipping fee (based on your chosen shipping method) will be deducted from your refund.

Shipping fees do not apply if the return is due to poor quality, missing items, wrong items shipped, or damage caused by us.

 

Can I change my shipping address or payment method after my order is placed?

Once your order is placed, we cannot change the shipping address or payment method. However, you have up to 60 minutes after placing the order to cancel it. If you miss this window, you can return eligible items according to our return policy. To cancel, please contact us within 60 minutes via chat, the contact form, or email.

 

Do you take everything back?

We strive to take care of our customers, but there may be cases where we cannot accommodate a return, especially if the item doesn’t meet our return criteria. We’ll always aim to provide fair and reasonable solutions.

 

Do I need a receipt from my purchase?

Yes, having your receipt or order number helps us locate your purchase quickly. If you don't have the receipt, we can usually find the purchase using other details, but you may need to provide additional information.

Please note: We cannot process refunds without a valid record of sale in our online store purchase history.

 

Is there a time limit? What if the item is worn?

We are committed to providing excellent service and resolving any issues fairly. We kindly ask for the same consideration from our customers. Returns are accepted within 30 days of delivery for unworn, unwashed items. For defective or poor-quality products, returns are allowed after 30 days. In some cases, we may not accept returns, so please review our return policy for specific guidelines.

 

What do you mean by Quality Guaranteed?

Our products are crafted with high-quality materials and expert craftsmanship, designed to stand the test of time. While every product has a natural lifetime, if a product doesn’t hold up (excluding laundry accidents), we’ll fix or replace it for you. For more information or assistance, feel free to contact us.

 

Company Information

📌 Company Name: ColorfulWorld

📧 Email: welcome@colorfulworldelephantlight.com

📘 Facebook: Visit our Facebook page

📋 Contact Form: Click here to reach us

📍 Address: Room 9042, 9th Floor, Block B, China-America Center, 15-17 Hing Yip Street, Kwun Tong, Hong Kong